Shipping Policy

Citric is committed to providing a transparent and dependable shipping experience for every customer. Customers will know exactly what to expect because this policy outlines how shipping works, the different ways to ship, the projected arrival dates, the fees, and the most essential rules.

1. Ways to Ship and How Much It Costs

Citric has two shipping options for all qualified destinations:

Free Standard Shipping

  • All orders, no matter how much they cost or where they are going, get free standard shipping.

  • There will be no extra expenses for handling, packing, or service.

  • This method is automatically applied at checkout unless the customer chooses a faster option.

Expedited Shipping (From $4.99)

  • Customers may select expedited shipping starting at $4.99.

  • The actual cost of expedited shipping may change based on:

    • The shipping address

    • The carrier's availability

    • The weight of the product

  • Compared to the normal method, expedited shipping makes processing and delivery happen faster.

No Extra Taxes or Hidden Fees

  • Citric doesn't charge any extra shipping taxes, fees, or levies on top of the prices shown above.

  • Customers are only responsible for the expedited shipping fee (if chosen).

2. Processing Time

Order Processing

  • Orders are processed within 1–2 business days after the order is placed.

  • Processing comprises:

    • Checking your order

    • Making sure the items are of good quality

    • Packing them

    • Getting them ready to be shipped

Exceptions

Processing may take longer during:

  • Times of high sales volume

  • Holidays

  • Unexpected supply delays

Citric will email the customer if processing takes longer than expected.

3. How Long It Will Take to Deliver

After the order has been processed, the delivery times begin.

Free Standard Shipping

Typical delivery timeframe:

  • 7 to 15 business days for most destinations

  • Extra time may be needed for remote or international regions

Expedited Shipping (From $4.99)

Typical delivery timeframe:

  • 3 to 7 business days, depending on the carrier and location

Important Notes

Delivery timings are only estimates and may change based on:

  • Carrier delays

  • Weather conditions

  • Customs checks (if necessary)

Citric can't promise exact delivery dates.

4. Tracking Your Shipment

  • We send you an email with a tracking number for every order once it has shipped.

  • It could take 24 to 48 hours for tracking updates to show up once the carrier scans the package.

  • The shipping confirmation email includes a link that lets customers track their order at any moment.

  • It is normal for tracking information to be delayed or inactive during the early stages of transportation.

5. Address Accuracy & Failed Deliveries

It is the customer's responsibility to ensure the shipping address provided is correct and complete.

Citric is not responsible for issues caused by:

  • Incorrect or missing addresses

  • Failed delivery attempts due to customer absence

  • Refused packages

  • Packages returned because the carrier couldn't deliver them

If a package is returned to Citric:

  • Customers may request a reshipment.

  • An additional postage fee may be required for reshipment.

6. Packages That Are Lost, Missing, or Stolen

Citric understands how frustrating lost packages can be and will help customers investigate.

If a package is marked “Delivered” but not received:

Customers should:

  1. Check with neighbors or household members

  2. Verify the address

  3. Contact the carrier for additional delivery information

Citric cannot issue refunds or replacements for packages marked “Delivered” unless the carrier confirms the loss.

If a package is lost in transit (not delivered):

  • Citric will contact the carrier to investigate.

  • If confirmed lost, Citric will resend the order at no cost.

7. International Shipping Notes

If the order is shipped internationally:

  • Customs inspections may extend delivery time.

  • Citric does not charge customs fees, duties, or import taxes.

  • Some countries may impose additional customs fees that the customer is responsible for paying.

8. Order Changes & Cancellations

Customers may request order changes or cancellation before the order is shipped.

Once the package has been handed to the carrier:

  • The order cannot be modified, redirected, or canceled.

9. Customer Support

For assistance with shipping questions, customers can contact Citric Customer Support with:

  • Full name

  • Order number

  • Description of the issue

  • Screenshots or photos (if relevant)

Citric aims to respond within 24–48 hours.