Privacy Policy

At Citric, we promise to keep your personal information safe and ensure complete transparency about how we collect, use, store, and protect it. This Privacy Policy explains what information we gather, how we use it, how we safeguard it, and the rights you have as a customer.

1. Information We Collect

We collect personal information to provide and improve our services. The types of information we gather include:

1.1. Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

1.2. Payment Information

  • Partial payment details provided by payment processors such as Stripe and PayPal

  • We do not store or have direct access to complete credit card numbers or other sensitive financial information

1.3. Order and Transaction Information

  • Products purchased

  • Order history

  • Transaction confirmations

  • Delivery details

1.4. Technical Information

Automatically collected when you visit our website:

  • IP address

  • Browser type

  • Device type

  • Pages viewed and time spent

  • Cookies and tracking technologies

1.5. Optional Information

Provided voluntarily:

  • Reviews, comments, or customer support messages

  • Newsletter subscription preferences

2. How We Use Your Information

Your information is used exclusively to support and improve your shopping experience.

2.1. Order Processing and Fulfillment

  • Process and manage orders

  • Verify payments

  • Ship products and provide delivery updates

2.2. Customer Support

  • Respond to inquiries

  • Process returns, warranty claims, and issue resolutions

2.3. Service Improvement

  • Analyze website performance

  • Enhance the shopping experience

  • Improve product offerings

2.4. Marketing and Communication

Only with your consent:

  • Send newsletters, updates, or promotional offers

  • You may opt out at any time

2.5. Legal and Security

  • Comply with applicable laws

  • Prevent fraud and unauthorized activities

3. How We Store and Protect Your Data

We prioritize your privacy and use multiple safeguards to protect your information.

3.1. Secure Systems and Encryption

  • Data transmitted via SSL (Secure Socket Layer)

  • Payment data handled solely by certified payment processors

3.2. Limited Access

  • Only authorized staff may access customer information

  • Access is restricted to business-related purposes only

3.3. No Selling of Information

  • We do not sell, rent, or share your personal data with unrelated third parties

4. How We Share Your Information

Your information is shared only with trusted partners responsible for supporting your order:

4.1. Payment Processors

  • Stripe, PayPal, and other verified gateways that process and validate payments

4.2. Shipping Partners

  • Delivery providers who handle shipment and transportation of your orders

4.3. Service Providers

  • Hosting, analytics, and customer support tools necessary for business operations

All partners must maintain confidentiality and use your data strictly for its intended purpose.

5. Cookies and Tracking Technologies

We use cookies to:

  • Maintain shopping cart functionality

  • Improve website performance

  • Personalize content

You may disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You maintain full control over your personal information. You may:

6.1. Access Your Data

Request a copy of the personal information we hold about you.

6.2. Correct Your Data

Request corrections to inaccurate or outdated information.

6.3. Request Deletion

Ask us to delete your personal data, except where retention is required by law or for ongoing transactions.

6.4. Opt Out

  • Unsubscribe from marketing emails

  • Adjust cookie preferences

7. Data Retention

We retain your data only for as long as necessary:

  • To fulfill orders

  • To comply with legal obligations

  • To resolve disputes

When no longer needed, your information is securely deleted.

8. External Links

Our website may contain links to external sites.
We are not responsible for their privacy practices and encourage you to review their policies.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in regulations or business practices.
The latest update date will always be displayed at the top of the policy.

10. Contact Us

If you have questions, requests, or concerns regarding our Privacy Policy, please contact us:

Email: support@citric.shop


Customer Service: Available during regular business hours