Product Commitment

Citric is dedicated to giving customers products that are high-quality, accurately stated, and handled with care. This Product Commitment lists the rules we follow to make sure that our customers can trust us and feel confident when they shop with us.

1. A Promise to Quality

Citric makes sure that:

  • Before being packaged and sent out, all products are checked for quality.

  • The quality of the materials, the skill of the craftsman, and the way the product works all meet the standards listed on the product page.

  • When they arrive, the items are fresh, unworn, and devoid of major flaws.

  • We take care of each product so that it is less likely to get damaged during packaging.

Customers can use the Warranty Policy or the Return & Refund Policy if a product does not meet these requirements, depending on the scenario.

2. Descriptions of Products That Are Correct

Citric promises to give you the most accurate information on its products, including:

  • Materials and how they are put together

  • Size and weight

  • Benefits and features

  • How to use and take care of

  • Parts or accessories that come with it

But clients should keep in mind that:

  • Screen variances or lighting conditions can cause small color discrepancies.

  • During production, there may be small differences in measurements (within accepted industry tolerances).

Citric is not responsible for little mistakes that happen because of technical or display problems.

3. Safety and Following the Rules

Citric makes sure that:

  • Products meet the main safety, labeling, and packaging rules that apply in the areas where we sell them.

  • Unless it is clearly mentioned, no hazardous materials, chemicals, or banned substances are used.

  • Things meant for personal use, household use, or adornment should be handled safely according to the rules.

Customers need to read the warnings, directions for use, and care instructions that come with each product.

4. Availability of Products and Updates

Citric tries to keep product lists up to date, but:

  • Availability may change without warning.

  • Over time, the designs, materials, or packaging of a product may be changed or enhanced.

  • There may be temporary stock shortages because of high demand, problems with supply, or delays in shipping.

If an item is no longer available after an order is placed, the customer will be told and given other options or a refund.

5. Doing the Right Thing and Being Responsible

Citric is dedicated to:

  • Working with suppliers who are accountable and follow fair and moral production standards.

  • Not buying fake, duplicated, or falsely advertised items.

  • Keeping up with internal product screening and supplier verification.

Wherever possible, we put transparency in sourcing and production first.

6. Dealing With Items That Are Broken or Wrong

If a customer gets:

  • Anything that is broken

  • A wrong product

  • An object that was damaged because of mistakes in the packaging

Citric will take charge by giving:

  • A new one, or

  • A refund, depending on what the consumer wants and what the product is available

As stated in the warranty or return policy, customers must send in proof (pictures or videos) as requested.

7. The Customer Is Responsible

Customers agree to the following to make sure they utilize the product correctly:

  • Read all of the directions for care, maintenance, and use.

  • Only use the product for what it was made for.

  • To avoid damage by mistake, follow the instructions for storage or handling.

Citric is not responsible for problems that come up because of misuse, incorrect handling, or not following care recommendations.

8. Always Getting Better

Citric is always checking:

  • What customers say

  • How well the product works

  • Quality of the supplier

  • Better packaging

We use this information to improve the quality, safety, durability, and general satisfaction of our customers with our products.