Contact Us

At Citric, every question, concern, or request matters to us. Whether you need help choosing a product, solving an issue, or understanding a policy, our team is ready to support you with clarity and care.

We encourage customers to reach out using the method they feel most comfortable with.

1. Store Address

If you need to reach us by mail, return a product, or contact our administrative office, you can find us at:

🏬 Citric Store Address:
23 Hillshire Ct, Aiken, Sc 29803-9460, United States

This address is used for:

  • Handling returns

  • Warranty inspections

  • Business correspondence

  • Administrative communication

2. Email Support (Primary Contact)

đź“© support@citricstore.shop
(Replace with your actual email if needed.)

For:

  • Order & tracking inquiries

  • Returns, refunds, warranty questions

  • Payment or checkout issues

  • Product information

  • Any store-related concerns

Response Time: 24–48 business hours

3. Contact Form

You can also reach us through our website’s built-in contact form.

Simply fill in:

  • Full name

  • Email

  • Order number (if any)

  • Your message

Our system will route your inquiry to the right department automatically.

4. Social Media Support

For quick questions or general assistance, reach out to us on:

  • Instagram

  • Facebook

(Only list the platforms you actually use.)

Reminder:
Order-specific issues will require email follow-up for security and verification.

5. What to Include in Your Message

For faster resolution, please provide:

  • Your full name

  • Email used at checkout

  • Order number

  • Screenshots or photos (if applicable)

  • Detailed description of the issue

6. Business Hours

Monday–Saturday
8:00 AM – 5:00 PM (EST) UTC -5 hours.

Messages sent outside business hours will be handled the next business day.

7. Our Commitment to You

Citric is committed to:

  • Clear, respectful communication

  • Fair and transparent resolutions

  • Reliable, accurate information

  • A consistently supportive customer experience

We treat every customer with patience and care—because you are more than a transaction. You’re part of the Citric community.