Payment Policy

Citric wants every transaction to be safe, clear, and easy. This Payment Policy tells you which payment methods are accepted, how payments are handled, the criteria for verification, and other key things customers should know before making a purchase.

1. Ways to Pay

Citric accepts the following payment methods that are safe and well-known:

Cards for credit and debit

  • Stripe

  • MasterCard

  • Visa

  • AMEX (American Express)

  • Find out

  • JCB

To keep customers safe, all card payments go through secure, encrypted gateways.

Wallet on the Internet

  • PayPal

Customers can pay with their PayPal balance, a linked bank account, or a connected card. PayPal's encrypted payment environment makes sure that all PayPal transactions are safe.

2. Processing Payments

Citric can't start managing, packaging, or shipping orders until all payments have been processed satisfactorily.

Customers will get an order confirmation email after their payment has been processed. This email will contain:

  • Number of the order

  • Things you bought

  • Information about shipping

  • Summary of billing information

Permission and Confirmation

Sometimes, the customer's bank or payment provider may need more proof (such as OTP or 3D Secure authentication).

If:

  • Verification does not work

  • The payment looks fishy

  • The billing information doesn't match what the card company has on file

If the consumer needs to do something else, Citric will send them an email.

3. Currency & Pricing

All transactions are processed in the currency displayed at checkout.

Customers may be charged currency conversion fees depending on:

  • Their bank

  • Location

  • Card issuer policies

Citric is not responsible for conversion fees, foreign transaction fees, or bank-related charges.

4. Safety of Payments

To keep consumer information safe, Citric uses established security measures and encrypted payment gateways.

Some security measures are:

  • Encryption with Secure Socket Layer (SSL)

  • Payment processing that meets PCI standards

  • Tokenized card information (no card numbers are kept on Citric servers)

Citric does not keep full card information on its system.

5. Payments that didn't go through or were turned down

A payment could be refused for any of the following reasons:

  • Not enough money

  • Limitations at the bank

  • Wrong billing information

  • There is a difference between the billing address and the records of the card provider

  • Fraud protection measures on the bank's end

If a payment doesn't go through:

  • The order will not be processed

  • Citric will send an email to the consumer

  • The customer can try again with the same method or pick a different way to pay

6. Charges that are the same, wrong, or not allowed

If a customer thinks they were charged the wrong amount:

They should call Citric Customer Support right away.

Give:

  • Complete name

  • Order number (if you have one)

  • Proof of the charge or a screenshot

Citric will look into the problem and fix it. Refunds for charges that were accidentally made twice will be sent back to the payment method that was used.

The customer's bank should be told right away about any unauthorized usage of their card.

7. Cancelling an Order and Getting Your Money Back

We will only execute payments for canceled orders or qualified refunds to the original payment method.

Timeframes:

  • Citric will process it in 1 to 3 business days

  • Processing by the bank or provider takes 3 to 7 business days

PayPal refunds take the same amount of time as PayPal's internal processes, which can change.

Citric can't give money back to:

  • Another card

  • A new bank account

  • No third-party payment systems utilized during checkout

8. Chargebacks and disagreements

If a consumer starts a chargeback:

  • The order and the account linked to it may be put on hold until the case is settled

Customers should call Citric Customer Support first because most problems can be fixed faster without involving the bank.

Fake or dishonest chargebacks could lead to:

  • Limitations on accounts

  • Cancel an order

  • Refusal of future service

9. Help with payment problems for customers

Customers can get in touch with Citric Customer Support if they have queries about payments by:

  • Name in full

  • Number of the order

  • What the problem is

  • Screenshots or bank statements, if necessary

Citric wants to get back to you within 24 to 48 hours.